With rapidly changing markets and portfolio of projects along with security, keeping up with technology, keeping data accuracy, measuring knowledge, and interpreting data effectively among others, developing and maintaining project knowledge and high proficiency levels is a challenging act for many organizations. However, in some observations, their failure causes incomplete or inaccurate project and support information, if not it leads to increased support service costs and Client dissatisfaction.
- Aside from ready and easy access to information, freelance groups are adopting a flexible engagement model and project knowledge-based culture to build a pool of loyal freelancers. This includes helping them for better project knowledge management, accumulation, and retention. The approach aims to provide effective support for collaborative project knowledge management efforts at all stages of projects by developing project experts from resource-based insights LONG-TERM.
- Having the resource of project experts’ insights, freelance groups can adapt to rapid change of markets and portfolio of projects of their Clients.
The freelance groups are also challenged to offer LOYAL freelancers from initial freelance work engagement until the project is released and maintained. The objective is to create a value that will help them not only to extend better experiences to and earn and preserve the trust of their Clients, but to capture tacit knowledge to contribute more on the efforts in providing better project knowledge management to their Clients.